Customer Success Manager Large Law Accounts (Legal Tech)

Do you have a JD?


Are you passionate about helping legal professionals transform the way they work through technology and AI?


Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships?


About the Role

The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.


This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.


The La...

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