Customer Success Manager

Job Description

• Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.
• Identify new business opportunities.
• within the portfolio of accounts managed and generate sales leads to achieve revenue targets.
• Build and manage a sales pipeline, including forecasting and reporting on sales metrics.
• Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities.
• Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded.
• Collaborate with customers to understand their business needs and provide solutions that meet their requirements and and stay up-to-date with industry trends, market developments.

Qualifications

• Proven track record of establishing themselves as a strategic trusted advisor to clients<...

Ready to Apply?

Submit your application today and join our talented team at Freshworks.