Customer Success Manager

Highspot

📍 Hyderabad, Andhra Pradesh, India 💼 Full time 🕒 Posted July 04, 2026

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Job Description

Responsibilities
Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.

Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.

Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.

Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.

Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL)...

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Job Details

Location Hyderabad, Andhra Pradesh
Job Type Full time
Category Business Operations Specialists
Posted Date July 04, 2026
Application Deadline August 13, 2026