Customer Success Manager, Global (Annual Plan)

**About the Role**

As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management - you will use performance insights and operational expertise to drive real business outcomes for our merchant partners.

The CSM is 70% focused on optimizing operational health - including operational efficiency, customer experience, and financial health - and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with Account Managers (AMs).

You will own merchant operational health end-to-end: diagnosing performance gaps, designing data-backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross-functionally to advocate for your merchants and continuously improve our platf...

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