Customer Success Manager

## Customer Success ManagerApplylocations: Coleshilltime type: Full timeposted on: Posted 11 Days Agojob requisition id: R67209**Job Description****Job Purpose**The Customer Success Manager is responsible for leading and developing the Customer Success, Technical Support, Commissioning, and Customer Liaison teams to deliver a high‐quality, customer‐centric service. This role ensures operational excellence across case management, commissioning activity, and service delivery while driving performance, quality, and continuous improvement. The postholder owns SLA compliance, acts as the senior escalation point for complex issues, and plays a key role in enhancing customer experience, satisfaction, and retention. Working collaboratively with cross‐functional teams, they ensure accurate reporting, effective onboarding support, and ongoing team capability through training and knowledge management. Ultimately, this role safeguards service efficiency, installation quality, and long‐term...

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