Customer Success Manager

Job Description
The Customer Success Manager owns the technical relationship with assigned customer accounts post-implementation. This role focuses on understanding customer goals, resolving issues, and maintaining strong, long-term partnerships.
How you will do it:
-Manage multiple customer accounts and serve as the primary point of contact
-Understand customer business and IT goals and align support accordingly
-Coordinate issue resolution with internal teams using established processes
-Communicate regularly with customers and appropriately prioritize requests
-Build relationships across internal departments to support customer needs
-Maintain documentation of customer processes, configurations, and environments
-Track, manage, and escalate tickets to ensure timely resolution
-Provide status updates, root cause analysis, and resolution plans
-Identify recurring issues and implement solutions to prevent future occurrences
-Recommend product improve...

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