Customer Success Manager

Job Title: Customer Success Manager – HVAC & Plumbing

Position Type: Full-Time, Remote

Working Hours: U.S. Hours

About the Role

We're hiring a Customer Success Manager who thrives on fast-paced phone conversations and knows how to turn HVAC and plumbing inquiries into booked jobs. This role is perfect for someone who enjoys helping customers, closing opportunities, and being a key driver of daily revenue.

You'll be the first point of contact for customers calling in with urgent service needs. Your ability to listen, guide the conversation, and confidently book the right service will directly impact customer satisfaction, technician utilization, and overall business growth.

Responsibilities

Inbound Sales & Call Handling

• Answer high-volume inbound HVAC and plumbing calls with professionalism, empathy, and confidence
• Convert customer inquiries into booked service appointments, targeting a high call-to-booking rate

  Ready to Apply?

  Submit your application today and join our talented team at Pavago.

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