Customer Success Manager, AI Enablement

Job Title: Customer Success Manager - AI Enablement

Location: Saskatoon

The Customer Success Manager, AI Enablement exists to own and optimize the self‑serve partner cohort— a segment served primarily by Vendasta’s AI Employees. This role acts as the first human point of contact for new partners, bridging the gap between initial configuration and the AI‑driven success layer.

About the Job

This role is responsible for conducting Configuration Calls that establish platform setup and AI Employee activation before handoff to the AI‑driven success layer. Beyond onboarding, the CSM is accountable for the performance, configuration, and continuous improvement of the AI Employees (Vector, etc.) deployed as the frontline success layer. This role requires translating partner health signals into AI tuning decisions, escalating edge cases that require human intervention, and driving NRR within the self‑serve cohort.

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