Customer Success Lead

Role: Director-Customer Success

Location: Mumbai

About the Role: The Director – Customer Success (New Products & Partnerships) will own the strategic direction, execution, and scaling of partner and customer success initiatives for new products. This role requires strong executive presence, cross-functional leadership, and the ability to manage and develop a team while driving revenue growth, partner health, and long-term business value.

What you'll be Responsible for?

1-Strategic Leadership & Ownership

• Define and execute the overall partner and customer success strategy for new products, aligned with company growth objectives across regions.
• Serve as a senior escalation point and executive sponsor for strategic partners and enterprise customers.
• Drive adoption, retention, expansion, and revenue growth through structured success frameworks and...

Ready to Apply?

Submit your application today and join our talented team at Karix.