Customer Success Engineer — CDN & WAF

Job Summary Vergecloud is seeking a Customer Success Engineer to own the technical success of customer deployments across our CDN and WAF platform. This role combines customer-facing technical support, solution troubleshooting, and proactive account health monitoring to ensure customers achieve strong performance, security, and reliability outcomes. The ideal candidate has a solid understanding of CDN, web security, TCP/IP, HTTP, and DNS, and is comfortable working directly with customers during onboarding, day-to-day operations, and incident response. Key Responsibilities Support customers in integrating domains with Vergecloud CDN and WAF services Troubleshoot and resolve issues related to: Performance, Availability, Caching, TLS/SSL, DNS, and Security events and attack mitigation Act as a technical point of contact for customers during incidents and escalations Monitor customer traffic patterns and security events to identify sudden traffic spikes or drops, abnormal request patt...

Ready to Apply?

Submit your application today and join our talented team at VergeCloud.

Submit Application