Job Description
Job Description
The Customer Success Engineer will play the critical role in ensuring a smooth and effective delivery client onboarding experience, detailed product training, and immediate resolution of issues raised by the respective customers. They will onboard new clients, conduct product training, and provide first-line support, ensuring that our Intellink Clientele receive prompt assistance and maximize the value of our solutions. This role is perfect fits an individual that is customer-oriented, fast and eager to learn and is proactive. Duties and Responsibilities:
Serve as level-two support engineer on production services implemented at customer sites and centrally maintained services.Implement and maintain system monitoring tools deployed at the customer’s premises and coordinate with the service desk personnel to ensure smooth service uptime.Prepare and present service reports with insights and servic...
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