Customer Success Consultant (Legal Background)

Customer Success Consultant (Legal Background)

LexisNexis Legal & Professional is a leading provider of legal data and information services. We specialise in delivering accurate, comprehensive, and timely legal content to professionals across various industries, including law firms, corporations, and government agencies. The purpose of this role is part of Customer Success team that drives customer success through better servicing and retaining customers.

This role has 3 major responsibilities: i) to map out customer journey, understand customers’ pain points and address them with effective solutions; ii) to track customers’ usage and build relevant programs to induce higher usage; iii) to drive thought leadership programs, training and focus groups to better engage customers.

About the Role

This role will be accountable for the metrics-driven customer success program, leading a cross-functional team (Sales, Product, CS, GOTC) who will each be ...

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Submit your application today and join our talented team at Lexis Nexis (Korn Ferry).