Customer Success Associate – Scale

Sophos

📍 Brazil, Brazil, Brazil 💼 Permanent 🕒 Posted June 24, 2026

Apply Now Similar Jobs

Job Description

Role Summary

Sophos is seeking a proactive and motivated Scale Customer Success Associate to drive value to our “tech-touch” customer experience for a large number of customers in North America. In this role, you’ll deliver strategic customer engagement through 1:1and 1:many communications, connecting our customers to value while driving usage of the Sophos suite of products.

You'll play a key part in onboarding and adoption, ensuring customers are set up for long-term success, renewal, and growth. You will also support customer escalations – facilitating escalation resolution and triaging inquiries to appropriate internal teams, ensuring a cohesive customer experience.

What You Will Do
Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.

Support a range of digital touch points, aiming to bring customers to value in all stages o...

Ready to Apply?

Submit your application today and join our talented team at Sophos.

Submit Application

Job Details

Location Brazil, Brazil
Job Type Permanent
Category Information and Record Clerks
Posted Date June 24, 2026
Application Deadline August 03, 2026