Customer Success Analyst

We are currently seeking a Customer Success Specialist who will be a part of the Kazakhstan Commercial Team.

Customer Success Specialist is a pivotal agent in the successful transition of Clients to One Platform (Discover). Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology & Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.

The Customer Success Specialist role will have the following key accountabilities: 

• Establishes ...

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