Customer Success Agent

Wilhelmsen group
📍 China, Shang Hai Shi, China 💼 Full-time 🕒 Posted June 02, 2026

Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities 

  • To coordinate all Customer related jobs.
  • To ensure that all appointments are handled without delay and assigned to appointed agent.
  • To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
  • To actively follow up the relevant local port agents for operational and DA requirements.
  • Provide ships agency support and advice to Customers, Operations team, Support team and Sales.
  • To assist and support the WPS network on administrative, technical and commercial issues.
  • To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s c...
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    Job Details

    • Location China, Shang Hai Shi
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted Date June 02, 2026
    • Application Deadline July 12, 2026