Customer Specialist 5

The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

**Responsibilities:**

+ Assist with providing solutions over email channel effective problem solving and decision making
+ Develop and apply thorough knowledge of practices and procedures to accomplish team goals
+ Assist immediate manager with team motivation and performance monitoring
+ Mentor associates to improve individual performance
+ Consistently achieve individual and team performance targets under little to no direct supervision
+ Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.<...

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