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Customer Solutions Officer

VMCH
📍 Mulgrave, Victoria, Australia 💼 Full time 🕒 Posted June 03, 2026
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Job Description

About the role

As a Customer Solutions Officer (CSO), act as the friendly first point of contact for existing AHAC consumers and manage intake for prospective consumers. Respond promptly to queries, troubleshoot service and care matters, support feedback and concerns, escalate issues as needed, and ensure a smooth, successful transition into VMCH services.


Your focus will include:

  • Being the first point of contact for clients and enquiries, providing friendly and clear support

  • Guiding new enquiries, explaining service options, and helping clients feel confident

  • Managing referrals, setting priorities, and keeping accurate records

  • Handling calls, emails, and client updates efficiently

  • Resolving issues quickly and escalating when needed

  • Keeping clients informed about any changes to their services

    • About you 


    You are a clear communicator with a positive, can-do...

    Ready to Apply?

    Submit your application today and join our talented team at VMCH.

    Submit Application

    Job Details

    • Location Mulgrave, Victoria
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date June 03, 2026
    • Application Deadline July 13, 2026