Customer Solutions Coordinator

📍 Job Title: Customer Success Executive

🏢 Company: Lunar Wave LLC

📍 Location: Lodha Supremus 2, Waghle Estate, Thane, Maharashtra (On-site)

🕒 Type: Full-time

💰 Salary: ₹15,000 – ₹20,000/month (based on experience)

🧾 About the Role

We’re hiring a Customer Success Executive to join our growing team in Thane. You’ll handle everything from customer queries and order bookings to improving how our support system works — using smart tools (including AI) to get the job done better and faster.

🎯 What You’ll Be Doing

Manage order bookings, refunds, access issues, and general troubleshooting

Work closely with internal teams when issues need escalation

Improve the support flow — identify friction points, suggest improvements

Use AI tools and platforms (Zendesk, GPT-based support tools, etc.) to enhance response quality and speed

Maintain clean records of customer inter...

Ready to Apply?

Submit your application today and join our talented team at Lunar Wave LLC.