Customer Solutions Associate

Job Title: Customer Solutions AssociateJob Description
We are seeking a dedicated Customer Solutions Associate to drive customer satisfaction by consistently delivering high-quality service. The ideal candidate will manage customer service, monitor open orders, and collaborate with various teams to ensure seamless order fulfillment and billing.
Responsibilities

+ Drive customer satisfaction by consistently delivering high-quality service.

+ Strive to achieve on-time and in-full deliveries to meet customer expectations.

+ Identify and resolve demand capture failures within defined Service Level Agreements.

+ Regularly monitor open orders and ensure adherence to the Daily Activity Schedule.

+ Work with customers and business partners to clear blocked orders within SLA.

+ Optimize orders for logistical efficiency.

+ Contact customers regarding out-of-stock or stock allocation issues.

+ Collaborate with the Order...

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