Customer Services Representative

Job Title: - Customer Services Representative

Base Location: Wyvern House the Drumber, Winsford, Cheshire, CW7 1AH

Job type: - 3-month

JOB PURPOSE:

To work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail, social media and other contact methods, based at the Council's Contact Centre in Winsford, Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas. This role in particular relates to an upcoming project by the council's Waste Management team relating to HWRC (Household Waste Recycling Centre) vehicle registration.

The position will be responsible primarily (but not exclusively) for handling incoming contacts to ensure residents are able to access Council services and provide information to residents and also, when required. We are looking for individuals that will be part of a frie...

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