Customer Services Manager

AJ Bell

📍 Manchester, England, United Kingdom 💼 Full-time 🕒 Posted June 01, 2026

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Job Description

Job Description
We’re currently recruiting aCustomer Service Manager to play a key leadership role within our Operations function, responsible for delivering an outstanding customer experience across a large, multi-skilled service team.
You will lead, develop, and inspire Team Leaders and operational colleagues to ensure we consistently meet service levels, deliver fair customer outcomes, and continuously improve the end-to-end customer journey.
As part of the Customer Services Management Team, you will take ownership of performance, people, and process within your area, ensuring effective delivery of regulated financial services operations in line with internal standards and regulatory requirements.
Key responsibilities
Leading and developing a team of Team Leaders and Customer Service Administrators to deliver high-quality service outcomes
Ensuring departmental SLAs and performance targets are consistently achieved
Ready to Apply?Submit your application today and join our talented team at AJ Bell.
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Job Details

Location Manchester, England
Job Type Full-time
Category Operations Specialties Managers
Posted Date June 01, 2026
Application Deadline July 11, 2026