Customer Services and Patient Experience (Middle East)

Deliver a seamless, personalised, and culturally sensitive experience for Middle Eastern patients by coordinating their healthcare journey from initial enquiry through to post-discharge. This role is responsible for providing customer service, coordinating patient care, and ensuring a positive patient experience.

Key Accountabilities

• Serve as the primary point of contact for Middle Eastern patients throughout their healthcare journey.
• Coordinate appointments, admissions, treatment plans, and post-discharge follow-up.
• Arrange patient support services, including airport transfers, accommodation, visa assistance, travel arrangements, and medical evacuation when required.
• Collaborate with consultants, nurses, and multidisciplinary teams to ensure seamless patient care.
• Deliver personalised, culturally appropriate support to patients and their families.
• Build and maintain strong relationships with embassies, ins...

Ready to Apply?

Submit your application today and join our talented team at Pantai Hospital Kuala Lumpur.