Customer Services Agent

Allstaff Office Division is recruiting for a Customer Services Agent to join our client's team in Renfrew. Our Customer Services Agents are a key point of contact for our customers, serving them in a friendly and professional manner with a strong customer service focus.

Customer Services Duties

• Manage incoming and outgoing calls with a professional telephone manner.
• Collect, record, and maintain accurate customer and order details.
• Provide accurate and valid information in response to all customer queries.
• Manage and resolve customer complaints.
• Undertake a variety of administrative tasks.
• Develop stock and product knowledge to assist with customer queries and order processing.
• Update customer accounts with accurate transaction and order details.

Candidate Requirements

• Previous customer service experience of at least 12 months is required.
• Essential Micros...

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