Customer Service/Contact Centre Advisor

Job Role: Customer Service/Contact Centre Advisor

Location: Burnley

Job Type: Temporary 6 - 12 Month Contract (Reviewed)

Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours

Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks

Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

***DBS and Financial Fit checks required***

Duties:

• Receiving inbound calls regarding technical enquiries
• Manage the timely resolution of customer concerns
• Providing advice and guidance
• Taking payments over the phone
• Updating customer details on the internal bespoke system
• Contacting customers regarding alerts on t...

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