Customer Service Technician II - O365 (Remote - Mexico)

Rackspace Technology
📍 ciudad de méxico, ciudad de méxico, Mexico 💼 Full-time 🕒 Posted June 03, 2026

Job Description

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Job Summary
A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.

Job Summary
A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the so...

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Job Details

  • Location ciudad de méxico, ciudad de méxico
  • Job Type Full-time
  • Category Servicio de atención al cliente
  • Posted Date June 03, 2026
  • Application Deadline July 13, 2026