Customer Service Team Leader

Customer Service Team Leader Trafford Park Up to £35,000 doe
A global manufacturing & distribution firm have an exciting vacancy for proven customer service team leader. If you have worked within manufacturing and have strong Team Leadership and performance management skills, then please apply today.
* Responsible for leading, motivating and developing the customer service team to deliver a high quality, consistent service to customers
* Managing and mentoring a team of two customer service professionals, ensuring all customer orders and enquiries are handling efficiently, that KPI’s are met and in-line with company standards
* Conducting regular 1-2-1’s, performance reviews and appraisals
* Managing attendance, holidays and identifying training needs; supporting on-going development of the team
* Overseeing the full customer services operations, handling of customer orders, complaints and escalations – personally managing any high-risk customer issues

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Submit your application today and join our talented team at Forrest Recruitment.

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