Customer Service Team Leader - Resolutions

Description

At Iplex NZ, we’re proud to help keep New Zealand’s essential services moving through our trusted pipeline solutions. We’re now looking for a confident, people focused Team Leader – Resolutions to support our Customer Experience team and ensure every customer touchpoint is smooth, timely, and accurate.

About The Role

Based in Palmerston North and reporting to the National Sales Manager, in this hands on leadership role, you’ll oversee the day to day operations of our Customer Experience Resolutions team. You’ll coach and support your team, monitor performance, manage workflows, and jump in where needed to keep service levels on track.

You’ll be the point of escalation for tricky issues, use data and reporting to make informed decisions, and work closely with teams across the business—including Sales, Logistics, Finance, and Planning—to keep information flowing.

What You’ll Be Doing

• Leading, coaching, and deve...

Ready to Apply?

Submit your application today and join our talented team at Iplex NZ.