Customer Service Team Leader

KONE

📍 Petaling Jaya, Selangor, Malaysia 💼 À temps plein 🕒 Posted June 19, 2026

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Job Description

The Team Leader – Customer Care is responsible for managing and supervising customer care associates to ensure high-quality customer service and achievement of operational targets. The role involves team management, performance monitoring, escalation handling, coaching, and driving continuous improvement in customer experience and service delivery.
Key Responsibilities
Lead and manage a team of customer care associates in daily operations.
Monitor team performance against KPIs, SLAs, and quality standards.
Handle customer escalations and ensure timely issue resolution.
Conduct regular coaching, feedback, and performance review sessions.
Ensure adherence to company policies, processes, and compliance standards.
Monitor attendance, productivity, and schedule adherence of team members.
Support onboarding and training of new associates.
Prepare operational reports and performance dashboards.
Coordinate w...
            

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Job Details

Location Petaling Jaya, Selangor
Job Type À temps plein
Category Supervisors of Office and Administrative Support Workers
Posted Date June 19, 2026
Application Deadline July 29, 2026