Customer Service Team Leader

Your new company
You'll be joining a well-established business that operates in a fast-paced, high-volume environment. The organisation prides itself on its down-to-earth culture, where personality and teamwork are highly valued. With an open and supportive management style, the company actively encourages new ideas, process improvements, and positive energy from its people.

Your new role
As a Team Leader, you will oversee a small but busy customer service team of 4-6 advisors. This is a hands-on leadership role where you will balance managing the team with supporting day-to-day operations.
You'll be responsible for setting the tone each day, providing a clear action plan for your team and conducting regular check-ins, including a midday review to ensure everyone has the support they need.
Given the high-volume nature of the work, you'll be expected to lead from the front, including jumping on calls and supporting inbox management during peak times.
You'll also ...

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