Customer Service Team Leader

Job Description

Job Title: Customer Service Team Leader

Contract Type: Permanent

Salary: £39,912.07 (£43,869.98 after 12 months of successful performance)

Working Hours: 35 hours per week, full time

Working Pattern: Monday – Sunday between 7am – 10pm with the requirement to work 1 in 4 weekends

Location: Liverpool, Speke

About the Role

Provide strong, values‑led operational leadership, ensuring a resilient support structure within the Customer Service Centre. You will lead and develop a multidisciplinary team delivering a high‑quality, right‑first‑time, customer‑focused 24/7 omni‑channel service to internal and external customers, driving inclusivity, responsiveness and continuous improvement.

Take accountability for team performance, leading coaching, motivation and development, while ensuring effective adherence management across all service channels.

Ready to Apply?

Submit your application today and join our talented team at Riverside.