Job Description
CUSTOMER SERVICE TEAM LEADER
BRISTOL
Our client is looking to recruit a Customer Service Team Leader with significant experience in utilities, financial services or banking environments. It’s a full-time, permanent position with hybrid working offered. We’re looking for a strong leader with excellent communication skills and a focus on continuous improvement.
ABOUT THE ROLE
- Lead a team of Customer Service Advisors, responsible for regular 121s, performance reviews, feedback, coaching etc.
- Act as the first point of escalation for complex or sensitive customer cases, providing expert guidance, resolution, and assurance.
- Monitor performance against team KPIs for service levels, first contact resolution, complaint prevention, and QA.
- Supports with customer contact volume during busy periods to meet service commitments.
- Deliver structured coaching and case reviews focused on quality and compliance.
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Job Details
- Location bristol, england
- Job Type Full-time
- Category Management & Operations
- Posted Date June 30, 2026
- Application Deadline August 09, 2026