Customer Service Team Leader - 12 Month Fixed Term Contract

Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract

We’re looking for a passionate and driven individual to lead our Contributions team — someone who thrives on challenge, inspires others, and is excited to make a real impact.

The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including:

• Overseeing and processing Direct Debit instructions
• Processing cheque payments into accounts
• Refunds of contributions and subscriptions in line with HMRC guidance
• Investigating, updating and correcting ISA and LISA annual allowances

What we’re looking for:

We’re seeking someone who can bring energy, structure, and vision to the team. You’ll be:

• Organised and proactive, with strong time-management skills to juggle priorities and keep the team on track.
• A strategic...