Customer Service Team Lead

Role Requirements

Experience Range:

8-15 Years of experience
Key Skills:
Order to Cash (O2C) process
SAP MM and SAP SD
Import & Export operations
Incoterms knowledge
Trade & Compliance expertise
Team management managing team size 10 plus
Flexible with shift

About you and this role
Leads a team of customer service order management and business quality professionals, including day-to-day operations, managing talent selection and performance and interfacing with the business on order fulfillment considerations relevant to the business.

Responsibilities
Provides direct leadership to a team of order management professions that provide direct interface to customers.
Provides day-to-day coaching on Customer Service operations.
Accountable for decisions regarding employee desk complexity, performance, escalations and exceptions.
Ensures work process execution is operating effectively within the team.
Collaborates wit...

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