Customer Service Team Lead | Gladly Expert & KPI Coach

Confidential
📍 general santos, soccsksargen, Philippines 💼 Full-time 🕒 Posted July 27, 2026

Job Description

TalentPop App is seeking a Customer Service Team Lead to guide and develop a high-performing team in a fast-paced ecommerce environment. You will mentor agents, drive performance metrics, and ensure top-notch customer experiences across platforms.

Qualified candidates have 3+ years leading CS teams, hands-on Gladly experience, and excellent English communication. Remote, full-time with productivity and performance incentives, and a focus on continuous improvement.

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Job Details

  • Location general santos, soccsksargen
  • Job Type Full-time
  • Category Management & Operations
  • Posted Date July 27, 2026
  • Application Deadline September 05, 2026