Customer Service Support Representative - Specimen Management

Labcorp is seeking an on-site **Customer Service Representative** to join our team in **Charleston, WV** .

**Work Schedule: Monday - Friday 8:30am - 5:00pm.**

**Job Responsibilities**

+ Act a liaison between Labcorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting Labcorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to improve c...

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