Customer Service & Supply Planning Lead

Unilever

📍 Ho Chi Minh City, Ho Chi Minh City, Vietnam 💼 Full time 🕒 Posted February 25, 2026

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Job Description

This role will manage Customer Service & Supply planning for Partnership ANZ and China business which includes managing Customer service, Supply planning and NPDs.
Key Responsibilities:
Customer Service & Logistics
Manage complete Order to delivery cycle for Partnership ANZ & GC business
Lead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team.
Manage order service levels KPIs
Track secondary sales and market inventory closely with BDMs and Distributors
Highlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI’s.
Accountable for resolving issues like Supply delays, document errors and shortage/damage claims.
MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rate
Liaise wit...
            

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Job Details

Location Ho Chi Minh City, Ho Chi Minh City
Job Type Full time
Category Material Recording, Scheduling, Dispatching, and Distributing Workers
Posted Date February 25, 2026
Application Deadline April 06, 2026