Customer Service Supervisor - Toluca, Mx

At Stone Systems ( we are looking for a Customer Service Supervisor for our shared order processing team located in Toluca, MX , who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

The Customer Service Supervisor position coordinates and controls the activities of the order processing team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

• Direct the daily operations of the shared services CSR in Toluca location.
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the team
• Maintain high customer service levels.
• Enforce customer service policies and procedures.
• Monitor the a...

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