Customer Service Supervisor

Sentry Insurance

📍 Stevens Point, Wisconsin, United States 💼 Full time 🕒 Posted July 08, 2026

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Job Description

                Supervises a direct reporting staff who provides customer service to a variety of clients.What You’ll Do
The ideal Customer Service Supervisor have effect leadership skills and is able to provide direction and motivation to their staff to ensure Sentry continues to provide exceptional customer service. You’ll do this by:
Developing and implementing customer service standards
Coaching, counseling, and motivating your customer service team
Improving customer service quality results by studying, evaluating and formulating ideas
Maintaining knowledge of new or revised telecommunications systems
Providing work direction to your staff
Implementing policies and procedures
Providing expertise in handling sensitive/unusual customer service issues
Scheduling staff accordingly and tracking performance
Assisting with budget preparation and controlling op...
            

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Job Details

Location Stevens Point, Wisconsin
Job Type Full time
Category Supervisors of Office and Administrative Support Workers
Posted Date July 08, 2026
Application Deadline August 17, 2026