Customer Service Supervisor

Location: Montreal, QC and Windsor, ON, Hybrid, 2 days on-site per week

Language: Strong written and spoken communication skills in English required. Bilingualism in French and English is required for Montreal and considered a strong asset for Windsor.

Background Check Requirement: Criminal record check and clearance eligibility required

About the Opportunity

Our client, a purpose-driven organization in the insurance sector, is undergoing a significant transformation. With major investments in technology, operations, and customer experience, this is an opportunity to join a leadership team at a pivotal moment of change and modernization. As a Contact Centre Supervisor, you will lead a team of approximately 15 frontline employees in a unionized environment. You will play a key role in driving performance, strengthening service delivery, and supporting employees through large-scale operational and technology changes.