Customer Service Supervisor MCI Sydney

Become a key player at MCI in Sydney, NS as a Customer Service Supervisor. Lead a dynamic team while managing operations for exceptional service delivery across clients.
In this full-time, on-site role, you will oversee call center agents and enhance customer support operations. This position demands strong leadership and communication skills, alongside a commitment to continuous learning. You will empower your team to excel and work on client-focused strategies to improve customer satisfaction.
Key Responsibilities:
• Supervise and manage call center agents effectively
• Handle daily operations and performance metrics
• Train and mentor team members for growth
• Collaborate with leaders on strategic initiatives
• Implement best practices to boost customer satisfaction
Requirements:
• Previous experience in a supervisory customer service role
• Strong leadership and team communication skills
• Capability to drive performance and engagement
• Familiar...

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Submit your application today and join our talented team at MCI.

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