Customer Service Supervisor

At Commonwealth Casualty Company, we believe insurance should be flexible, accessible, and built around our customers. Since 2010, we have proudly operated in Arizona, Ohio, and Texas, offering affordable insurance products, including homeowners, renters, auto, mobile home coverage, and roadside assistance. Our company is committed to delivering innovative and personalized solutions that meet each customer’s needs. As a growing organization, we value collaboration, continuous improvement, and a people-first approach in everything we do.

About the Role:

The Customer Service Supervisor is responsible for leading, coaching, and developing a team of licensed Property & Casualty Customer Service Representatives in a fast-paced call center environment. This role ensures exceptional customer service delivery, operational efficiency, and compliance while driving team engagement, performance improvement, and a culture of accountability.

What You’ll Do: