Customer Service Specialist with German/Back office with German

Your Responsibilities Will Be:

• Comply with the company’s policies and procedures to meet statutory, quality 
and business requirements within the overall strategy and objectives
• Responsible for dealing with all customer enquiries ensuring the highest levels of 
service are provided to Customers
• Answer inbound calls and emails within guidelines/goals established by the 
client and contact center management
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Provide friendly and efficient service to the worldwide Airbnb community
• Be a first point of contact to handle and resolve customer issues
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses 
to customer emails
• Research information and troubleshoot problems using avail...

Ready to Apply?

Submit your application today and join our talented team at Antal Sp. z o.o..