Customer Service Specialist

About Us

At DAUCH, we are a global automotive company focused on delivering innovative driveline solutions. We partner with leading OEMs worldwide, contributing to efficiency, quality, and excellence across the supply chain.

Role Purpose

Act as the main point of contact with customers, ensuring high levels of satisfaction through demand management, volume analysis, and effective coordination with internal teams.

Key Responsibilities

• Analyze customer volumes and generate demand forecasts
• Identify demand fluctuations and trends
• Negotiate changes in requirements with customers and validate internal impact
• Ensure on-time and in-full customer shipments
• Monitor and follow up on customer satisfaction
• Coordinate communication between customers and internal teams (production, quality, planning, etc.)