Customer Service Specialist

We are looking for a dedicated and people-focused Customer Service Specialist to be the first point of contact for our patients and clients. You will play a key role in delivering a warm, professional experience across all communication channels — helping patients feel cared for from the very first interaction.

• Manage all incoming calls, messages, and enquiries received via social media platforms, email, and other communication channels in a timely and professional manner.
• Provide accurate and comprehensive information on clinic treatments, TCM services, and products to patients and prospective clients.
• Manage patient appointment scheduling, amendments, and cancellations, and issue timely reminders to reduce no-show rates.
• Conduct outbound calls to prospective leads with the objective of converting enquiries into confirmed appointments.
• Liaise with the operations team to ensure all p...

Ready to Apply?

Submit your application today and join our talented team at YAN SANG TANG TCM PTE. LTD..