Customer Service Specialist

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

• Processing and managing customer orders (phone, email, online systems)
• Answering product availability questions and proposing alternatives as needed
• Following up on open orders and resolving issues proactively
• Taking ownership of requests from start to resolution
• Collaborating across departments to improve service flow and processes

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