Customer Service Specialist

Role summary:

This is a one-year contract role.

Customer Service Specialist is reporting to Customer Service Department under Supply Chain Division.

This is a permanent position that require knowledge of order processing, production planning, delivery planning, invoicing and customer complain handling.

General responsibilities and activities include, but is not limited to:  

1. Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.

2. Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.

3. Raise Credit Release in SharePoint system and follow up until it is unblocked.

4. Approval on eNA system for new SKU number request.

5. ...

Ready to Apply?

Submit your application today and join our talented team at ROCKWOOL Group.