Customer Service Specialist (JLPT N1)

Devloit

📍 kuala lumpur, kuala lumpur, Malaysia 💼 Full-time 🕒 Posted June 23, 2026

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Job Description

Handle and resolve complex escalated customer cases. 
Provide support through phone, email, and chat channels. 
Conduct root cause analysis and identify process improvements. 
Collaborate with stakeholders to enhance customer experience. 
Maintain quality standards and accurate documentation. 
Business-level Japanese and English proficiency 
Monday to Friday 9AM-6PM. 
First 3 months: Work From Office. 
After probation: WFH Monday & Friday; Office Tuesday, Wednesday & Thursday 
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Job Details

Location kuala lumpur, kuala lumpur
Job Type Full-time
Category Management & Operations
Posted Date June 23, 2026
Application Deadline August 02, 2026