Customer Service Specialist

POSITION SUMMARY

As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect

on assigned client healthcare accounts. You will communicate directly with patients in a professional and

helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other

applicable regulations to ensure the company is compliant with the law.

POSITION RESPONSIBILITIES

• Medical Collections

• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts

• Gathering information, performing research and resolving customer inquiries

• Communicate appropriate options for resolution in a timely manner

• Inform customers/patients about services available, and assess their needs

• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required

EDUCATION AND EXPERIENCE

• High school dip...

Ready to Apply?

Submit your application today and join our talented team at Confidential.