Customer Service Specialist

Overview

Lutron – Orluna is seeking a proactive and customer focused Customer Service Specialist to join our team at our Dunstable office. In this key role, you will support the sales function and act as a central point of contact for our customers, delivering accurate, timely, and professional service throughout the quotation, order management, and aftersales journey.

You will play an essential part in ensuring a seamless customer experience by coordinating with internal teams, resolving enquiries efficiently, and maintaining the highest standard of service at every stage.

Responsibilities

• Prepare accurate quotations, pro‑formas, and sales orders using Sage.
• Provide daily administrative and customer service support to Sales Managers.
• Act as a key point of contact for customer enquiries via phone and email.
• Handle technical queries, escalating to specialist teams when necessary.
• Process customer ord...

Ready to Apply?

Submit your application today and join our talented team at Lutron Europe.