Customer Service Specialist

JOB DESCRIPTION:

Provides an excellent online shopping experience to all customers across all marketplaces by resolving

issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live

chat. He/she will also perform special projects designated by the Team Manager.

RESPONSIBILITIES:

● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on

Amazon.

● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s

online selling policies.

● Ensures that assigned brands achieve excellent performance ratings on Amazon and other

marketplaces.

● Addresses customer queries related to orders processed through Amazon, the company's

website, and physical stores by coordinating primarily with the Supplier Management group, as

well as the Listings, Inventory, Pricing, and Warehouse Teams.

● Provides cu...

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